19 articles under Calor Account Online

• How do I register for Calor Account Online?

  You'll need to have a bulk tank to use Calor Account Online. To register you need to read and accept the terms and conditions. You will then be asked to supply and submit your name, email address, Calor account number (which you can find on your statement), the postcode linked to your Calor account, a username and password. Shortly after submitting

• What do I do if I've forgotten my password for my online account?

  Head over to the login page and click ‘Forgot your password?’. You'll need to enter your Calor account number and username. You'll be sent an email to the address you originally provided reminding you of your password. Please note, that for security reasons Calor staff are not able to see or provide you with your password.

• I've forgotten my username or password for my Calor account

  Please contact your local Customer Operations Centre on 0345 609 6202. Our contact centres now open Monday to Friday 8am to 6pm, and Saturday 9am to 1pm. They'll be able to tell you your user name, and then you'll be able to log on – or using the forgotten password process above, reset your password. Please note, that for security reasons Calor staf

• Can I pay online?

  Yes, you'll need to register to use Calor Account Online. Once registered click on ‘Billing' and then 'Make Payment’ from the top menu. You'll then be taken through to a secure site where you can make payments to your Calor account.

• What payment options are there?

  In addition to online payment, Calor has flexible payment options including variable direct debit and budget plan. For further details or to change the way you currently pay, please contact your local Customer Operations Centre (COC).

• I've made a payment online but it's not showing in my account details.

  Payments made online may take up to 2 working days to appear on your account. If you have any queries please contact your local Customer Operations Centre on 0345 609 6202. Our contact centres now open Monday to Friday 8am to 6pm, and Saturday 9am to 1pm.

• Can I pay for more than one gas account or for gas and engineering bills at the same time?

  No, unfortunately each gas and engineering related account is currently separate so any online payment will only be possible against the gas account you are logged into when you make the payment.  To pay off multiple gas accounts, please contact your local Customer Operations Centre on 0345 609 6202. Our contact centres now open Monday to Friday 8am

• Can I have more than one user on my account?

  Yes you can. Once you're logged in, select 'Login Details' via the ‘Manage Account’ top menu option, and tick the ‘Allow Multiple Logons’ tickbox. This will enable other users you choose to log onto your account. Please be aware that the primary account takes responsibility for any transaction made on Calor Account Online by any subsequent users. To

• I have more than one gas account - can I combine them to see all of the information in one place?

  No, unfortunately our systems don't currently allow you to combine more than one gas account onto the same screen. You'll need to create a separate Calor Account Online account and login for each account that you have.

• Can I change my delivery address or other key account details online?

  Unfortunately as this data is linked to Calor’s main computer systems we don't allow updates to be made to certain key information via Calor Account Online. Please contact your local Customer Operations Centre on 0345 609 6202 to make changes. Our contact centres open Monday to Friday 8am to 6pm, and Saturday 9am to 1pm.

• Can I view my engineering account on Calor Account Online?

  No, unfortunately our engineering systems are separate from our gas accounts, so at present we're unable to display engineering account information. However, this is a development we're working hard to bring to you in the near future.

• Can I change to have a paper statement again once I have opted for paper-free billing?

  We hope that you find having your statement delivered electronically both quick and convenient. It's also helping Calor to reduce our impact on the environment by reducing carbon and saving paper. However, should you wish to have a paper copy of your statement delivered through the post again, you can simply switch between paper-free and paper state

• When will my paper-free statement email arrive?

  When you opt for paper-free statements, we replace the printed copy of your statement with an e-mail which is sent to your registered email address. This will be sent typically around the 6th of the month in which your statement is due, which is about the same time that a paper statement will be received. You're able to view your statement at any ti

• Can I order gas online?

  You can order gas online if you’re set up as an on-demand customer (this means that you place your own orders and gas is only delivered when ordered by you). If you’re on our auto-ordering service, then you won't be able to use Calor Account Online to order gas.  To see if you’re set up as an on-demand customer, please refer to your delivery status

• How is the next delivery date calculated?

  The next delivery date is calculated using a forecast system that works out how much gas you use on average over a period. The information provided tells you the week that your gas delivery is scheduled based on your usage.

• I have telemetry - can I track my gas usage online?

  Unfortunately our telemetry system is not currently linked to Calor Account Online so we're not able to display your usage. You're able to view your delivery pattern by clicking on the ‘Delivery Points’ link from ‘Gas Tanks’ top menu option. However, we're working hard to try to provide gas usage tracking functionality in the near future.

• Will I still get a delivery note from my driver?

  Yes, all customers who register to use Calor Account Online will continue to receive all the documents they usually receive, including a delivery note from Calor delivery drivers.

• How can I locate my account number?

  Your account number is also referred to as a sold to number.  You'll be able to find this number by going back to a previous statement or other communications from us. If you're still unable to locate this number, you can contact your local customer services team on 0345 609 6202 and select the option for your local team. We’ve extended our opening

• How to read your statement/invoice

  Please refer to the handy guide below on how to read your statement or invoice. You can view the relevant page depending on whether you're a commercial or domestic customer.