You can order gas online if you’re set up as an on-demand customer (this means that you place your own orders and gas is only delivered when ordered by you). If you’re on our auto-ordering service, then you won't be able to use Calor Account Online to order gas. 

To see if you’re set up as an on-demand customer, please refer to your delivery status which can be found within the 'Summary' tab of the Delivery Points screen. 

If you can order gas via Calor Account Online, a 'Gas Order' tab will appear within the Delivery Points screen. Delivery Points can be accessed by selecting 'Delivery Points' via the 'Gas Tanks' top menu option.

To order gas you'll need to enter your current tank reading (percentage or fractional) and the date, before pressing the submit button. You'll then be presented with a confirmation screen. Please check your details before clicking the proceed button. The screen will take 24 hours to refresh and show your new order.

If you’re an On Demand customer then you’ll be able to order gas online as long as you:

• Have at least one tank at your property
• Don’t already have an order pending
• Your delivery point isn’t on stop gas