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Sure, call our switching team on 0800 626 626 Monday - Friday, 9am-5pm and they’ll be able to explain the tank transfer process.
For commercial tanks, we’d need the existing tank to be uplifted and a new Calor tank to be installed. Give our switching team a call on 0800 626 626 Monday - Friday, 9am-5pm and they can advise you on the process.
Our standing charges are fixed costs associated with your LPG tank supply. This charge covers everything from a 24-hour emergency service, tank inspection, testing and maintenance. It also covers the costs of removing a tank for maintenance, painting, and cleaning.
Please get in touch with our Internal Sales team on 0800 626 626 Monday - Friday, 9am-5pm. They'll talk you through the options for both above-ground and under-ground tanks and pricing based on your usage and requirements.
Each tank has a maintenance plan assigned based on its structure and use. Generally, we inspect liquid tanks every year and vapour tanks every 10 years. If your tank’s due an inspection, you’ll receive a letter from us at the start of the year outlining the process. If you’ve got specific questions about tank maintenance, please contact mcatesting@c
When you're due your maintenance check, the structure and fittings on the tank will be inspected. Our engineers look for signs of corrosion and leaks. If there are any concerns about the condition of your tank, a repair will be arranged. If a repair isn't possible, your tank will be exchanged for a new one.
As part of our maintenance programme, we exchange tanks once they have reached a certain age or are beyond repair. The exchange process requires two visits. Initially we’ll complete a survey on the area around the tank, so that we can identify any specific requirements. We’ll then return to complete the exchange. If your tank is due to be exchanged,
Telemetry is a digital reading from an electronic device that’s installed on the tank. We use this digital reading to help plan your deliveries once the tank gas level reaches a certain point.
If you’re concerned that your telemetry device isn’t working correctly, please contact your local depot. They’ll be able to review your account and the readings from your device. If the device is faulty, we’ll send out a technician to inspect and replace it.
No, there's no additional charge for this device to be installed on the tank.
Please disconnect this telemetry box as it's no longer in use. We've already installed a new telemetry device on the tank to ensure we're still getting your readings.
Don't worry, we'll make sure the gas is transferred over to the new tank.
We like to give our customers choice. After all, no two homes are the same. You can choose to bury your tank out of sight, have an above ground tank or gas bottle option. Our energy experts will advise and assist every step of the way. You can read more about our storage options here.
We’ll own and maintain your LPG tank – meaning there'll be one less thing for you to worry about.
Our Auto-ordering technology works by fitting a content gauge to the top of your tank, which continuously monitors your usage. When you're running low, the transmitter sends a GSM signal to our central computers, alongside your current gas level and usage, which allows us to schedule your next delivery when you need one. There's no charge for Auto-o
Once you've accepted a quote, we'll arrange for an energy expert to visit your home. They’ll help you to identify the perfect solution for you and arrange a convenient time to install. While our timescales can vary, we'll always do our best to install your gas as quickly as possible. And where needed, we can provide temporary gas solutions for your
The turret of the tank must be at least 3m away from buildings, boundaries, and fixed sources of ignition. The excavation must also be 2m away from any buildings. The tank can't be sited directly underneath electrical power cables, and no services can pass through the excavation, including water pipes. We recommend using the excavated material, with
The above ground LPG tank must be 3m away from buildings, boundaries, and fixed sources of ignition. If your property doesn't allow these distances to be met, one side of the LPG tank can be reduced to 1.5m with the use of a suitably designed ‘fire wall’. We would advise that such a firewall should be precisely specified by an energy specialist. Ple
If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.
We’ll arrange a site visit and one of our experts will complete a free site survey and advise which solution would work best for your home. If space and access isn't possible for a tank, gas bottles may be an option.
If you'd like to remove the bulk tank from your property, we will need this in writing. You can either send us an email to: customerservices@calor.co.uk or you can write to your local depot. Please include in your request the reason you wish the tank to be uplifted. Please note, uplift is subject to the terms of your contract and charges may apply.
If you have a tank on your property which you'd like to move, please call our Internal Sales team on 0800 626 626 who can discuss this with you. The team are here Monday - Friday, 9am-5pm. Please note that a request to move a tank will be subject to a site survey and charges may apply.
If you are thinking of changing your gas storage option from an above-ground tank to an underground tank, please call our Internal Sales team on 0800 626 626 who can discuss this with you. The team are here Monday - Friday, 9am-5pm. Please note that a request to change tank will be subject to a site survey and charges may apply.
That's nothing to worry about. We're not able to fill tanks to 100% capacity as we have to allow for a small amount of gas expansion. This is why we can only fill to a maximum of 87%. This is classed as a full tank at this level.
The tank standing charge is a daily charge that you pay to cover the tank service, and maintenance, regardless of your usage. This is charged quarterly in advance for bulk tank and Calor compact customers. Standing charges vary for underground and above-ground tanks and may be subject to change from time to time.