29 articles under Bulk Tanks

• I have another supplier’s tank on my property; can I switch to Calor?

  Sure, call our switching team on 0800 626 626 Monday - Friday, 9am-5pm and they’ll be able to explain the tank transfer process.

• We have another supplier’s tank on our commercial site, can we switch to Calor?

  For commercial tanks, we’d need the existing tank to be uplifted and a new Calor tank to be installed. Give our switching team a call on 0800 626 626 Monday - Friday, 9am-5pm and they can advise you on the process.

• What does a standing charge cover for tanks?

  Our standing charges are fixed costs associated with your LPG tank supply. This charge covers everything from a 24-hour emergency service, tank inspection, testing and maintenance. It also covers the costs of removing a tank for maintenance, painting, and cleaning.

• What is the cost of a tank installation?

  Please get in touch with our Internal Sales team on 0800 626 626 Monday - Friday, 9am-5pm. They'll talk you through the options for both above-ground and under-ground tanks and pricing based on your usage and requirements.

• How often is my tank inspected?

  Each tank has a maintenance plan assigned based on its structure and use. Generally, we inspect liquid tanks every year and vapour tanks every 10 years. If your tank’s due an inspection, you’ll receive a letter from us at the start of the year outlining the process. If you’ve got specific questions about tank maintenance, please contact mcatesting@c

• What do you inspect on the tank?

  When you're due your maintenance check, the structure and fittings on the tank will be inspected. Our engineers look for signs of corrosion and leaks. If there are any concerns about the condition of your tank, a repair will be arranged. If a repair isn't possible, your tank will be exchanged for a new one.

• Why does my tank need to be exchanged?

  As part of our maintenance programme, we exchange tanks once they have reached a certain age or are beyond repair. The exchange process requires two visits. Initially we’ll complete a survey on the area around the tank, so that we can identify any specific requirements. We’ll then return to complete the exchange. If your tank is due to be exchanged,

• What is telemetry and how is it used?

  Telemetry is a digital reading from an electronic device that’s installed on the tank. We use this digital reading to help plan your deliveries once the tank gas level reaches a certain point.

• Is my telemetry working?

  If you’re concerned that your telemetry device isn’t working correctly, please contact your local depot. They’ll be able to review your account and the readings from your device. If the device is faulty, we’ll send out a technician to inspect and replace it.

• Do I have to pay for the telemetry device?

  No, there's no additional charge for this device to be installed on the tank.

• I have a telemetry box connected to my phone line and BT are upgrading the line. What should I do?

  Please disconnect this telemetry box as it's no longer in use. We've already installed a new telemetry device on the tank to ensure we're still getting your readings.

• What happens to the gas in the old tank if I'm having a new tank?

  Don't worry, we'll make sure the gas is transferred over to the new tank.

• What are my LPG storage options?

  We like to give our customers choice. After all, no two homes are the same. You can choose to bury your tank out of sight, have an above ground tank or gas bottle option. Our energy experts will advise and assist every step of the way. You can read more about our storage options here.

• Who owns my LPG tank?

  We’ll own and maintain your LPG tank – meaning there'll be one less thing for you to worry about.

• What is auto-ordering?

  When you register for our ‘Auto Top-up’ service, we’ll schedule your deliveries for you. In most cases we’ll fit a Telemetry device to your gas tank which monitors the levels of gas.  Here’s some useful information on what to expect from your delivery service once you register for ‘Auto Top-up’.  When do we schedule your delivery? As soon as you rec

• How long will my installation take?

  Once you've accepted a quote, we'll arrange for an energy expert to visit your home. They’ll help you to identify the perfect solution for you and arrange a convenient time to install. While our timescales can vary, we'll always do our best to install your gas as quickly as possible. And where needed, we can provide temporary gas solutions for your

• What are the requirements for an underground tank?

  The turret of the tank must be at least 3m away from buildings, boundaries, and fixed sources of ignition. The excavation must also be 2m away from any buildings. The tank can't be sited directly underneath electrical power cables, and no services can pass through the excavation, including water pipes. We recommend using the excavated material, with

• What are the requirements for an above ground tank?

  The above ground LPG tank must be 3m away from buildings, boundaries, and fixed sources of ignition. If your property doesn't allow these distances to be met, one side of the LPG tank can be reduced to 1.5m with the use of a suitably designed ‘fire wall’. We would advise that such a firewall should be precisely specified by an energy specialist. Ple

• I had a gas delivery, but my systems aren't working

  If the gas level reaches zero, the tank's safety valve closes. During delivery, if someone is in the property, our driver will reset this valve, but due to safety practices if no one is in the driver will leave a leaflet explaining the simple stages to reset the tank valve.

• Will my property have space for a tank?

  We’ll arrange a site visit and one of our experts will complete a free site survey and advise which solution would work best for your home. If space and access isn't possible for a tank, gas bottles may be an option.

• I'd like to remove the bulk tank from my property.

  If you'd like to remove the bulk tank from your property, we will need this in writing. You can either send us an email to: customerservices@calor.co.uk or you can write to your local depot. Please include in your request the reason you wish the tank to be uplifted. Please note, uplift is subject to the terms of your contract and charges may apply.

• I would like to move the tank on my property.

  If you have a tank on your property which you'd like to move, please call our Internal Sales team on 0800 626 626 who can discuss this with you. The team are here Monday - Friday, 9am-5pm. Please note that a request to move a tank will be subject to a site survey and charges may apply.

• I would like an underground tank instead of my above ground tank.

  If you are thinking of changing your gas storage option from an above-ground tank to an underground tank, please call our Internal Sales team on 0800 626 626 who can discuss this with you. The team are here Monday - Friday, 9am-5pm. Please note that a request to change tank will be subject to a site survey and charges may apply.

• Driver has filled my tank but its reading 87%

  That's nothing to worry about. We're not able to fill tanks to 100% capacity as we have to allow for a small amount of gas expansion. This is why we can only fill to a maximum of 87%. This is classed as a full tank at this level.

• What is a standing charge?

  The tank standing charge is a daily charge that you pay to cover the tank service, and maintenance, regardless of your usage. This is charged quarterly in advance for bulk tank and Calor compact customers. Standing charges vary for underground and above-ground tanks and may be subject to change from time to time.

• Recommend a friend scheme

  Invite a friend and save on your next bill. When you refer a friend who's currently using oil, electricity or solid fuel and they switch to a Calor domestic bulk tank supply, we’ll top up both of your Calor Accounts with up to £75 worth of gas.* Please let your friend know your account number so we can make sure your gas credits get added to the rig

• What it means to be an ‘On Demand’ customer

  As you’re not on ‘Auto Top-up’ and you order your own gas, we understand how important it is for you to plan ahead.  Here’s what you need to know:  When should you place an order? We recommend ordering a top-up when your tank reaches 30% or is below ¼ full (depending on your gauge type) and before it reaches 20%. When will you receive your gas? We’l

• What do I do if my tank is over-filled and showing as 100%?

  If the driver filling your tank is still on your property, they will take action and call the emergency line to get an engineer out to resolve the over-fill. If however, the driver has filled your tank and left the property, please call our emergency line on 03457 444 999.  We're available 24 hours a day, 365 days a year. 

• How has my tank been over-filled to 100%?

  Unfortunately this can happen due to filling error, or a faulty dial which indicates the volume is less in the tank than the actual reading.  If you notice your tank reading is showing more than 85%, please call our emergency line on 03457 444 999 and we’ll investigate. We're available 24 hours a day, 365 days a year.