What is auto-ordering?
Written by Sanjit Sandhu
Updated at August 18th, 2025
When you register for our ‘Auto Top-up’ service, we’ll schedule your deliveries for you. In most cases we’ll fit a Telemetry device to your gas tank which monitors the levels of gas.
Here’s some useful information on what to expect from your delivery service once you register for ‘Auto Top-up’:
- Do I need to check my tank levels? No, the telemetry unit and our forecasting system help us accurately predict when you next need a top up. We take great care in planning your next delivery, considering a lot of factors that might not be immediately obvious. For example, during the summer months, we often schedule a delivery a bit earlier than usual to make sure you have plenty of fuel when winter rolls around. This way you can relax, knowing you’re all set.
- How will I know when my next delivery is? You can opt in to our SMS delivery notifications by clicking here and you’ll receive text messages with your delivery information.
- What happens if you leave me without gas? Whilst we try not to leave our customers without gas, this can occasionally happen. If we leave you without gas, you need to call us on 0345 609 6202 to let us know. We’ll schedule your order for next-day delivery* and, where applicable, we’ll credit your account with a goodwill payment of £100**. You will see the credit on your account within 28 days.
*We’ll schedule your order for as soon as possible after you alert us to your situation. in most cases a delivery will be completed within 24 hours. Please note, next-day delivery is only possible if the call is made prior to 2pm to allow for rescheduling.
**Credit payable at Calor’s discretion and not payable if gas run out is caused by circumstances outside our reasonable control.