Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
For an update on your gas delivery, please give our customer services team a call on 0345 609 6202 and select the option for your local team. We're here Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.
You can reach us by telephone. Simple call 0345 609 6202 and select the option for your local depot. Alternatively, you can find the number of your local Calor Centre on your statement or on our Calor Centre page. Our contact center's now open Monday to Friday 8am to 6pm, and Saturday 9am to 1pm.
No, we don’t dispatch items for international delivery. For deliveries to Ireland, please visit Calor Ireland.
Please note that for safety reasons, we’re unable to deliver gas bottles to basement properties, residences above the third floor or any residences with five or more floors.
You can get in touch with your local customer services team by: Email - customerservices@calor.co.uk - please include as much information as you can, so we can locate your account. Phone - 0345 609 6202 and select the option for your local team. We're here Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.
To make a complaint please follow our complaints process. Please know we take all complaints seriously and we'll handle it in a fair and caring way.
Your local Calor depot is where you gas deliveries come from. To get in touch with your local depot, head over to our Contact Us page.
Calor's standard payment terms are 30 days. Unless you are on direct debit, you'll get a statement at the beginning of the following month after delivery, for example if you received your delivery in February, you would get a statement early March. This statement is your bill and will be due for payment by the end of the month.
We're here to support you through this time. We understand that notifying us about the recent loss of family or a friend can be difficult. Please reach out to our team at customerservices@calor.co.uk, or if you'd prefer you can call us on 0345 609 6202*. When emailing, kindly include the following information: - The ship to or sold to number (also