10 articles under Supply

• Can I switch to LPG if I use mains gas?

  If you’re currently on mains gas supply then it’s not recommended you switch to LPG.

• What type of gas is used in UK homes?

  In the UK, natural gas is supplied to more than 21 million homes via the mains gas network. It’s the most popular fuel for heating and cooking. However, 4 million homes are located off-grid and therefore don’t have access to mains gas. Calor supplies LPG (Liquid Petroleum Gas) and BioLPG to off-grid homes and businesses, sourced from various parts o

• My gas is running low, what should I do?

  If you're running low on gas, we’d recommend conserving your remaining gas as much as possible. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25%. For customers using our Auto-ordering technology, we’ll schedule your delivery as soon as possible, but you may have lower than usual levels of

• Is LPG cleaner than oil?

  Yes. When you switch from oil to LPG, you can expect to cut your CO2 emissions by up to 18%*. This goes up to 84%* if you switch from oil to 100% BioLPG, our sustainable fuel. *DESNZ (Department for Energy, Security and Net Zero) Greenhouse gas reporting: conversion factors 2023 (full set).

• I have run out of gas, who should I contact?

  Please give our customer services team a call on 0345 609 6202 and select the option for your local team. We’ve extended our opening hours to make getting in touch easier for you. Our phone lines are now open 8am - 8pm (Monday to Friday), 9am - 1pm (Saturdays), and 9am - 5pm on Bank holidays! 

• How do I set up a new account with Calor?

  Where there isn't an existing LPG supply and you'd like to enquire about getting an account in place for bulk LPG or gas bottles, get in touch with our Internal Sales team on 0800 626 626. The team are here Monday to Friday, 9am to 5pm.

• I'd like to terminate and close my account, what is the process?

  Subject to your remaining contract term with us, to close your account, please send an email to customerservices@calor.co.uk with your details and reason for closing the account. Or call your local customer service team on 0345 609 6202 and select the option for your local team. We’ve extended our opening hours to make getting in touch easier for yo

• I am moving into a property powered by Calor gas cylinders, how do I take ownership of the account?

  Call our Internal Sales team on 0800 626 626 to get a quote and to set up your account for gas bottles. The team are here Monday to Friday, 9am to 5pm. 

• I am moving house; how do I close my account?

  You can notify us of your house move by completing a short online form and your local customers services team will be in touch.

• I am moving into a property powered by a Calor gas tank, how do I take ownership of the account?

  Great news, we can't wait to welcome you to our grid! You can let us know the details by completing a short online form and your local customer services team will be in touch.